Privacy

Collection of general information

With each access to this offer, information is automatically collected by us or the web space provider. This information, also referred to as server log files, is of a general nature and does not allow any conclusions to be drawn about your person.

Among other things, the following information is collected: Name of the website, file, date, data volume, web browser and web browser version, operating system, the domain name of your Internet provider, the so-called referrer URL (the page from which you accessed our offer) and the IP address.

Without this data, it would not be technically possible to deliver and display the contents of the website. In this respect, the collection of the data is mandatory. In addition, we use the anonymous information for statistical purposes. They help us to optimize the offer and the technology. We also reserve the right to subsequently check the log files if we suspect illegal use of our offer.

Handling of personal data

Definition: Personal data is any information that can be used to uniquely identify a person. It is therefore data that can be traced back to a person.

Your personal data (e.g. title, name, address, e-mail address, telephone number, bank details, credit card number) will only be processed by us in accordance with the provisions of data protection law. This data is only collected, used and, if necessary, passed on by the provider if this is expressly permitted by law or if the user consents to the collection, processing, use and passing on of the data.

After complete processing of the contract, your data will be blocked for further use. After expiry of the tax and commercial law regulations, this data will be deleted unless you have expressly consented to its further use.

Responsible

The person responsible for data processing - i.e. those who decide on the purposes and means of processing personal data - in connection with the Services is:

EXP GmbH
Schroten 8
66121 Saarbrücken
Germany
+49 (0)681/965901-50 (local rate)
Fax: +49 (0)681/965901-69 (local rate)
E-mail: info@exp-tech.de
Internet: https://www.exp-tech.de

Registration on our website

When registering to use our personalized services, some personal data is collected, such as name, address, contact and communication data such as telephone number and e-mail address, bank details and usage data (username and password).We process this data on the basis of Art. 6 para. 1 a) DSGVO processed.

If you are registered with us, you can access content and services that we offer only to registered users. Registered users also have the option, if necessary, to change or delete the data provided during registration at any time. Of course, we will also provide you with information about the personal data we have stored about you at any time. We will also be happy to correct or delete this data at your request, provided that there are no legal obligations to retain data. To contact us in this context, please use the contact details provided at the end of this data protection declaration.

Processing of orders

In the course of processing orders, we collect personal data and transmit it to third parties when using delivery services. We process your name, address, order data and payment information for the purpose of fulfilling the contract. We process this data on the basis of Art. 6 (1) b) DSGVO for the performance of the contract. If it is necessary to process your order, we will pass on your name, address and, if applicable, your telephone number to the company commissioned with the delivery in order to coordinate a delivery date. Your payment data to the credit institution commissioned with the payment. We process this data on the basis of Art. 6 (1) b) DSGVO for the fulfillment of the contract.

SSL encryption

To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL) via HTTPS.

Contact form and e-mail communication

If you contact us by e-mail or contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions.

Learn more about data processing when contacting us electronically.

Deletion or blocking of data

We adhere to the principles of data avoidance and data economy. We therefore only store your personal data for as long as is necessary to achieve the purposes stated here or as stipulated by the various storage periods provided for by law. After the respective purpose has ceased to exist or these periods have expired, the corresponding data is routinely blocked or deleted in accordance with the statutory provisions.

Use of cookies

A "cookie" is a small data file that we transfer to your computer when you browse our site. A cookie can only contain information that we ourselves send to your computer - private data cannot be read out with it. If you accept the cookies on our site, we do not have access to your personal information, but with the help of the cookies we can identify your computer. We use cookies to make visiting our website attractive and to enable the use of certain functions.

We use "session-related" cookies (session cookies or session ID's): They do not remain on your computer. If you leave our pages, the temporary cookie is also discarded. With the help of the information collected, we can analyze usage patterns and structures of our website. In this way, we can always further optimize our website by improving the content or personalization and simplify the use.

We use "persistent" cookies: they remain on your computer to facilitate shopping, personalization and registration services on your next visits. For example, cookies can keep track of what you have selected to purchase while you continue shopping. In addition, you only have to enter your password once on websites that require you to log in. To remove "Persistent" cookies, the user must manually delete them.

Persistent cookies are stored by us for 2 years. After that, they are automatically deleted.

Use of tracking tools

Our website uses a tracking tool to collect and store data for marketing and optimization purposes. The analysis of user behavior by means of tracking helps us to check the effectiveness of our services, to optimize them and adapt them to the needs of users, and to correct errors. From the collected data, user profiles are created under a pseudonym. The legal basis for this processing of personal data is Art. 6 I b) DSGVO.

As a tracking tool we use on our website:

• Google Analytics

used.

Without your explicit consent, we will not use the tracking tools to unnoticed:

• collect personal data about you,
• transmit such data to third party vendors and marketing platforms,
• link the data to your personal information (name, address, etc.).

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc (hereinafter: Google). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on these web pages, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link:Browser add-on to disable Google Analytics.

You can prevent the collection by Google Analytics by clicking on the following link. An opt-out cookie will be set, which will prevent the future collection of your data when visiting this website: Disable Google Analytics. This will prevent the collection by Google Analytics for this website and for this browser in the future, as long as the cookie remains installed in your browser.

Embedded YouTube videos

On some of our websites, we embed YouTube videos. The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit a page with the YouTube plugin, a connection to YouTube servers is established. This tells Youtube which pages you are visiting. If you are logged into your Youtube account, Youtube can assign your surfing behavior to you personally. You can prevent this by logging out of your Youtube account beforehand.

If a Youtube video is started, the provider uses cookies that collect information about user behavior.

If you have deactivated the saving of cookies for the Google Ad program, you will not have to deal with such cookies when watching Youtube videos. However, Youtube also stores non-personal usage information in other cookies. If you would like to prevent this, you must block the storage of cookies in the browser.

Further information on data protection at "Youtube" can be found in the provider's privacy policy at: https://www.google.de/intl/de/policies/privacy/.

Google AdWords

Our website uses Google conversion tracking. If you have reached our website via an ad placed by Google, Google Adwords will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad placed by Google. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can therefore not be tracked across AdWords customers' websites. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.

If you do not wish to participate in the tracking, you can refuse the setting of a cookie required for this - for example, by means of a browser setting that generally deactivates the automatic setting of cookies or by setting your browser so that cookies from the domain "googleleadservices.com" are blocked.

Please note that you may not delete the opt-out cookies as long as you do not want any measurement data to be recorded. Once you have deleted all your cookies in the browser, you will need to set the respective opt-out cookie again.

Zendesk

We use the CRM system "Zendesk", of the provider Zendesk, Inc., 989 Market Street #300, San Francisco, CA 94102, USA, in order to be able to process user inquiries faster and more efficiently (legitimate interest pursuant to Art. 6 para. 1 lit. f. DSGVO ).

Zendesk is certified under the Privacy Shield agreement and thereby offers an additional guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000TOjeAAG&status=Active).

Zendesk uses the data of the users only for the technical processing of the requests and does not pass them on to third parties. To use Zendesk, at least a correct e-mail address is required. Pseudonymous use is possible. In the course of processing service requests, it may be necessary to collect further data (name, address).

Users can find more information in Zendesk's privacy policy: https://www.zendesk.de/company/customers-partners/privacy-policy/.

Your rights to information, correction, blocking, deletion and objection

You have the right to obtain information about your personal data stored by us at any time. Likewise, you have the right to have your personal data corrected, blocked or, apart from the mandatory data storage for business processing, deleted. Please contact our data protection officer for this purpose. You will find the contact details at the very bottom.

To ensure that a blocking of data can be taken into account at any time, this data must be kept in a blocking file for control purposes. You can also request that the data be deleted, unless there is a legal archiving obligation. If such an obligation exists, we will block your data upon request.

You can make changes or revoke consent by notifying us accordingly with effect for the future.

Changes to our data protection regulations

We reserve the right to occasionally adapt this data protection declaration so that it always complies with the current legal requirements or in order to implement changes to our services in the data protection declaration, e.g. when introducing new services. The new data protection statement will then apply to your next visit.

Questions for the data protection officer

If you have any questions about data protection, please send us an e-mail (info@exp-tech.de) or contact our data protection officer directly:

EXP GmbH

Yuan Wang

Schroten 8

66121 Saarbrücken