FAQ

Is collection possible on site?

Collection on site is not possible.

Can additional details (e.g. supplier number etc.) be stored?

You can save a supplier number during the registration process. This information is then visible on all documents (e.g. delivery note and invoice).

Is it possible to order items that are not available?

You can also order items that are not in stock directly in the online shop. Items that are currently out of stock will be ordered for you and dispatched as quickly as possible. You will find corresponding information on delivery times on the product pages or in the shopping basket. Partial delivery is possible on request. Please contact our customer service for this.

What payment methods are available?

The payment methods offered can be found here! Please note that it may take some time for payment to be received if you pay in advance due to the bank transit time.

Can I order from you as a private customer?

It is not possible to order as a private customer.It is not possible to order as a private customer.

How do I receive my invoice?

EXP Tech endeavours to work largely paperless. For this reason, all invoices are sent as a PDF file to the e-mail address stored in the customer account.

Is shipping to a Packstation or post office possible?

No, shipping to a DHL packing station or post office is not possible.